You should find all the delivery information you need on this page. If you have any queries, please contact us: info@beautytrack.co.uk.
We ship orders Monday to Friday, excluding Bank Holidays. We offer free delivery to all orders (UK only). we do ship worldwide.
Age Verification
We're making some changes due to UK law! If your package includes open blade razors, we'll use the Royal Mail or DPD Age Verification Service. Don't worry, it's just our way of ensuring everything's above board. You might need to show your ID upon delivery, but it's all in the spirit of safety and following the rules. So, if you've ordered anything with Double Edge Razors, Double Edge Blades, or Straight Razors, this applies to you. Thanks for understanding!
SHIPPING RATES & TIMES: UK
Royal Mail Tracked 48®
We currently offer free Royal Mail Tracked 48® delivery on all orders.This service usually takes 2-3 working days. Recipients can track their parcels from the point that they are dispatched through to delivery, receiving notifications by email or text. Delivery times are from the point of dispatch. Customers will also receive notifications if the parcel is delivered to a neighbour, safeplace or Royal Mail Customer Service Point.
Royal Mail Tracked 24®
If you wish, you can select Royal Mail Tracked 24® at the checkout. The charge for this is from £3.50, or we currently offer free Tracked 24® on all orders over £30. This service usually takes 1-2 working days. Recipients can track their parcels from the point that they are dispatched through to delivery, receiving notifications by email or text. Delivery times are from the point of dispatch. Customers will also receive notifications if the parcel is delivered to a neighbour, safeplace or Royal Mail Customer Service Point.
Royal Mail Special Delivery Guaranteed by 1pm®
This next day delivery service works for orders placed before 3pm Monday – Friday. It guarantees delivery before by 1pm the following day and the cost start from £9.99. The recipient will receive a notification once their parcel reaches their local Royal Mail Customer Service Point. The notification will include their predicted date and ‘by 1pm’ delivery time. The recipient will also have the option to change their delivery date or location whilst their parcel is on its way, with inflight delivery options. If the parcel cannot be signed for/delivered it will be held at the nearest Royal Mail Customer Service Point for collection.
UPS Standard UK Next Working Day
This next day delivery service works for orders placed before 3pm Monday to Friday. The cost to use this service is £12.50. You will receive a text and/or email to notify you of delivery updates. This service is only available to the UK Mainland.
Additional Information
Any UPS Standard UK Next Working Day or Royal Mail Special Delivery order placed after 3pm on Friday, or at any time on Saturday or Sunday, will be shipped the following Monday to be delivered the following Tuesday. Special Delivery orders placed on a Public/Bank Holiday will be shipped the next working day.You will receive a confirmation email when your order has been shipped. Please note, delivery times are only a best estimate and The English Shaving Company cannot take responsibility for any delays caused by postal delivery services.
SHIPPING RATES & DELIVERY TIMES: INTERNATIONAL ONLY
Royal Mail International Standard Delivery
This is our standard delivery method for all international orders. No tracking facility is included with this method. We currently offer International Standard Delivery start from £2.99 on all orders, Large letter sent to the USA will have a delivery charge start from £7.95 added and parcels sent to the USA will have a delivery charge from £9.95 added.
Royal Mail International Signed Delivery
This option is available for all international orders and is recommended; this service does not guarantee faster delivery, but does provide a tracking facility (for most countries) so you can follow the progress of your shipment. Parcels sent to the EU will have a delivery charge start from £12.99 added, parcels sent to the USA will have a delivery charge of £19.99 added and parcels sent to the rest of the world will have a delivery charge of £14.95 added.
You will receive a confirmation email when your order has been shipped. Please note, delivery times are only a best estimate and BeautyTrack Ltd (we) cannot take responsibility for any delays caused by postal delivery services.
ESTIMATED DELIVERY TIMES FOR ALL DESTINATIONS
|
Destination |
Expected Delivery Time |
|
UK, Northern Ireland and Channel Islands |
1-3 business days |
|
Rest of Europe |
3-7 business days |
|
Rest of the World |
5-12 business days |
Although most parcels arrive within the expected delivery time, occasionally some parcels are held up due to factors beyond our control. If your parcel does not arrive within the expected delivery time, please wait until the maximum period (below) has expired before contacting us. After the maximum period has elapsed, we will investigate propose a suitable solution. The maximum delivery time is 10 days for UK orders, 25 days for the rest of Europe, and 30 days for the rest of the world.
|
Destination |
Maximum Delivery Time |
|
UK, Northern Ireland and Channel Islands |
10-15 days |
|
Rest of Europe |
25 days |
|
Rest of the World |
30 days |
DELAYS/OUT OF STOCK ITEMS
While we make every effort to have accurate stock numbers in our system, occasionally an item may go out of stock. If we are unable to obtain more stock of that item within a day or two of your order, we will always contact you to inform you via the email address or telephone number you provided about the probable delivery delay period. Alternatively, we may offer you an alternative item. If you cannot accept the delay or the alternative we offer, we will issue a full refund.